Privacy Policy

Privacy Policy

AT Smart Lock respects your right to privacy and is committed to protecting the personal information of our customers, partners, and website visitors. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information in connection with our Smart Home Products, Smart Home Systems, and related services provided within the Australian Residential Environment.

AT Smart Lock may from time to time collect and store personal information that you provide directly to us, submit through our website, or share with us through other interactions, including enquiries related to project-based services, on-site installation, and programming & commissioning of smart home solutions.

Personal Information We Collect

The types of personal information we may collect include, but are not limited to:

  • Basic contact details (such as name, phone number, address, and email)

  • Feedback, enquiries, and survey responses

  • Financial or payment information (where applicable)

  • Relevant business or project-related information

  • Information related to smart home projects, system configuration, or installation requirements

  • Any other information you voluntarily provide when engaging with our Smart Home Systems or requesting local technical support

How We Collect Personal Information

We collect personal information through a variety of channels, including:

Directly from you

  • When you use our website

  • When you contact us by phone, email, or other communication methods

  • During face-to-face meetings or on-site consultations

  • When purchasing our Smart Home Products or engaging our project-based services

  • During on-site installation, programming & commissioning, or after-sales support

From other sources

  • Third-party service providers and contractors

  • Business partners involved in smart home projects

  • Publicly available sources, where lawful

Any personal information received from third parties will be handled in accordance with this Privacy Policy.

Use of Personal Information

AT Smart Lock may use your personal information for purposes including:

  • Supplying and supporting Smart Home Products and Smart Home Systems

  • Delivering project-based services, including system design, on-site installation, and programming & commissioning

  • Providing local technical support and after-sales service

  • Improving our products, services, and customer experience

  • Communicating with you via phone, email, SMS, or mail

  • Informing you about new products, services, or opportunities relevant to smart home solutions in the Australian Residential Environment

Disclosure of Personal Information

We may disclose your personal information only in the following circumstances:

Service Providers
To employees, contractors, and third-party service providers who assist us in operating our business, delivering Smart Home Systems, or providing technical and installation services, and only where necessary.

Legal Requirements
Where required or authorised by law, including compliance with court orders, subpoenas, or regulatory obligations.

Business Transfers
In connection with a merger, sale, or transfer of business assets, provided the receiving party agrees to handle your personal information in accordance with applicable privacy laws.

International Transfers
Your personal information may be stored or processed outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place. By providing your personal information, you consent to such disclosures in accordance with this Privacy Policy.

Security of Your Personal Information

AT Smart Lock takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures include:

  • Physical security controls

  • Electronic and technical safeguards

  • Administrative and access controls

  • Regular reviews of our security practices

However, transmission of information over the Internet is at your own risk. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend using strong passwords and taking reasonable precautions to protect your information.

Still have questions? Let us know