This page provides our smart lock installation services. Please select the model you need, and feel free to contact our customer service team if you have any questions before placing your order.
Installation & Support
All installation services include on-site installation, system setup, user training, and warranty activation.
For aluminum doors, iron doors, or doors with double-layer security structures, additional modification or reinforcement fees may apply.
Within 6 months after installation (0 to 6 months)
If the lock is installed by our team and a quality issue occurs within 6 months after installation, we will provide free on-site inspection and replacement, including both labor and product costs.Customers do not need to bear any fees.
Warranty after 6 months up to 2 years (6 to 24 months)
If a quality issue occurs after 6 months but within the 2-year warranty period, customers are still entitled to free repair or replacement. However, if an on-site inspection is required, an AUD 99 Call-out Fee will apply per visit.
If customers can describe the issue through photos or videos, please send the materials to info@atsmartlock.com.au. Our support team will first conduct a remote assessment, and if the issue is confirmed as a product quality defect, we will arrange the appropriate follow-up service.
2-Hour Delivery | 100 Day Returns | Lifetime Support
