Return & Refund policy

Products may only be returned in accordance with the Terms and Conditions or as otherwise required by law. Therefore, you should carefully review your order before placing any order for goods and services through this website.

Change of Mind

If the product remains unopened and the packaging is intact, and you wish to return or exchange it, you may notify us within 14 days after the delivery date. You may return the product for a full refund, but you will be responsible for the round-trip shipping costs. Refunds may take up to 14 days to process.

If the product has been opened, used/connected, or installed, it will be deemed as used and will not be accepted for return. We appreciate your understanding.

Damaged Items

If the product you receive is damaged, you may notify us by phone or email within 14 days from the delivery date, providing detailed information about the issue. You do not need to return the item. You only need to provide the SN code on the packaging, and once we confirm that the product has a quality issue, we will send you a brand-new replacement.