Terms & Conditions
Terms of Use
By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. These Terms of Use govern your access to and use of this website.
The Company may amend these Terms of Use at any time by updating them on this website or by providing written notice to you.
Your continued use of this website following any such amendment constitutes your acceptance of the amended Terms of Use.
Goods and Services
By using this website, you acknowledge that you have read and understood the Terms and Conditions relating to the goods and services provided by AT Smart Lock as set out on this website. These Terms and Conditions (subject to these Terms of Use) apply to all goods and services supplied to you pursuant to any order placed through this website.
The Company may amend the Terms and Conditions from time to time by updating them on this website or by providing written notice to you.
The amended Terms and Conditions (subject to these Terms of Use) will apply to all goods and services supplied to you pursuant to any order placed through this website following such amendment.
Scope of Offerings
We provide three categories of content:
- Smart Locks
- Smart Home Products
- Smart Home System / Project Services
Project Services Disclaimer You acknowledge that Smart Home System / Project Services differ from ordinary online shopping goods. The following terms apply specifically to these services:
- Service Inclusions: Installation, commissioning (debugging), and programming are classified as part of the service content.
- On-Site Dependencies: System operation is dependent on on-site conditions, including but not limited to network stability, power supply, and building structure.
- External Factors: Third-party platforms and mobile applications are considered external factors beyond our direct control.
Installation & Support
All installation services include on-site installation, system setup, user training, and warranty activation.
For aluminium doors, iron doors, or doors with double-layer security structures, additional modification or reinforcement fees may apply.
Within 6 Months After Installation (0–6 Months)
If the lock is installed by our team and a quality issue arises within six (6) months of installation, we will provide free on-site inspection and replacement, including both labour and product costs. Customers will not be required to pay any fees.
After 6 Months – Within 2-Year Warranty (6–24 Months)
If a quality issue arises after six (6) months but within the two (2)-year warranty period, customers remain entitled to free repair or replacement. However, if an on-site inspection is required, a call-out fee of AUD 99 will apply per visit.
If customers are able to describe the issue using photos or videos, they should send the materials to info@atsmartlock.com.au. Our support team will conduct an initial remote assessment. If the issue is confirmed to be a product quality defect, we will arrange the appropriate follow-up service.
Payment
Payment for goods and services ordered through this website must be made in accordance with the Terms and Conditions.
If you make payment by credit card, debit card, charge card, or other form of payment card (“Card”), you agree that the Company may charge applicable fees to the extent permitted by law.
By authorising payment through this website using a Card, you represent and warrant that you are the cardholder (or a duly authorised user of the cardholder) and that you authorise the Company to debit from that Card all amounts owing to the Company for goods and services ordered through this website.
You further acknowledge and agree that AT Smart Lock is not required to verify the authenticity of any order by reference to your login credentials, nor is AT Smart Lock required to consult with you or the cardholder before debiting the Card for any amounts owing to AT Smart Lock for goods and services ordered through this website.
Intellectual Property
The content of this website, including text, graphics, images, videos, software, names, brands, logos, and trademarks, is protected by copyright and is owned or licensed by the Company.
Except as permitted under the Copyright Act 1968 (Cth), and except as expressly provided in these Terms of Use, you must not, in any form or by any means:
- Reproduce, adapt, reprint, transcribe, store, sell, translate, modify, build upon, transmit, download, upload, publish, distribute, print, display, broadcast, perform, release, or create derivative works from any part of this website;
- Use, copy, or imitate the Company’s names, brands, logos, or trademarks; or
- Commercialise any information, products, or services obtained from any part of this website without the prior written consent of the Company.
Third-Party Websites
This website may contain links to third-party websites. These links are provided for your convenience only. The Company does not endorse, and makes no representations or warranties regarding, such websites. Your use of any third-party websites is entirely at your own risk.