Frequently Asked Questions
How can I contact you?
You can contact us by phone at 1300 845 945 or email at info@atsmartlock.com.au, or visit our office/warehouse at 1–3 Rooks Rd, Nunawading VIC 3131.
What is the supported door thickness range for smart locks?
Greater than 3.5 cm.
What unlocking methods do Lockin smart locks support?
Depending on the model, various methods are supported, including fingerprint, palm vein, facial recognition, PIN code, one-time password, mobile App, NFC card, Bluetooth key, and mechanical key. Please refer to the specific product page descriptions for details.
Does the price include installation?
No, the product price does not include installation fees; installation services are charged separately.
Do you provide installation services?
Yes, we offer on-site installation services for Lockin smart locks. The standard installation fee is AUD$300. To book an installation service, please select "Installation Required" when adding the product to cart, and we will follow up by email.
Can I purchase the product without installation?
Yes, you can, but professional installation is recommended to ensure safety and optimal performance.
What are your shipping fees and delivery scope?
All orders from our website offer free delivery. Please refer to our Shipping Policy for more details.
Are there guides on how to install and set up smart door locks?
Yes, our website provides detailed video tutorials and guides to help you complete the installation and setup process.
What if I need technical assistance during Lockin smart lock installation?
You can contact us by phone at 1300 845 945 during business hours, or email at info@atsmartlock.com.au. Our customer support team can assist you with any technical issues during the installation process.
What is the warranty period for Lockin smart locks?
All our products come with a 2-year manufacturer warranty. Please refer to our Warranty Policy for more details.
How often do the lock's batteries need to be replaced or charged?
It varies by model, but generally, batteries last 6–12 months. The lock will provide an early warning when the battery is low.
Can I still open the door during a power outage or if my phone battery dies?
Yes. Smart locks are equipped with a mechanical key override and support Type-C for temporary power supply.
Is there a multi-language operating interface?
Yes. Both the app and the lock system support multi-language interfaces, such as Chinese/English.
Can I share access permissions with family members using the mobile application?
Yes, we offer a comprehensive mobile app, available on the Apple App Store and Google Play Store, which allows you to grant and revoke access for family members when necessary.
Can I receive notifications on my smartphone when using the smart lock?
Yes, our smart locks send real-time notifications directly to your smartphone for key events, such as when the door opens or locks, who accessed it, or when a human is identified at your door.
If someone tries the wrong password multiple times, will it trigger an alarm?
Yes. When incorrect entries exceed the set limit, the system will trigger an alarm and temporarily lock down.
Can your smart door locks ensure the security of personal data?
Our digital door locks use encryption and secure communication protocols to protect your personal data from unauthorised access.
If I relocate, can I uninstall and reinstall it?
Yes, you can, but it is recommended that professional technicians perform the removal and reinstallation to ensure safety and performance.
Do you offer customised enterprise bulk solutions?
Yes. We provide bulk purchase discounts and centralised installation services for corporate clients. Please contact us for more details at 1300 845 945 or email info@atsmartlock.com.au.