Frequently Asked Questions
Find quick answers to common questions about our products and services.
Product Features
What unlocking methods do Lockin smart locks support?
Depending on the model, the locks support various unlocking methods, including fingerprint, palm vein, facial recognition, PIN code, one-time password, mobile App, NFC card, Bluetooth key, and mechanical key.
Can your smart locks work with Alexa, Google Home?
The SV40 and V5 Max models fully support mainstream smart home platforms like Apple HomeKit, Google Assistant, and Amazon Alexa.
Is there a multi-language operating interface?
Yes. Both the app and the lock system support multi-language interfaces, such as Chinese/English.
Can I share access permissions with family members using the mobile application?
Yes, the comprehensive mobile app, available on the Apple App Store and Google Play Store, allows you to grant and revoke access for family members.
Can I receive notifications on my smartphone when using the smart lock?
Yes, the smart locks send real-time notifications to your smartphone for key events like when the door opens, locks, who accessed it, or when a human is identified.
If someone tries the wrong password multiple times, will it trigger an alarm?
Yes, if incorrect entries exceed a set limit, the system will trigger an alarm and temporarily lock down.
Can your smart door locks ensure the security of personal data?
Yes, the digital door locks use encryption and secure communication protocols to protect personal data from unauthorized access.
Before Purchase
Does the price include installation?
No, the product price does not include installation fees; these services are charged separately.
Can I purchase the product without installation?
Yes, you can, but professional installation is recommended for safety and optimal performance.
What are your shipping fees and delivery scope?
All orders from the website have free delivery. More details can be found in the Shipping Policy.
Do you offer customized enterprise bulk solutions?
Yes, they provide bulk purchase discounts and centralized installation services for corporate clients.
What is the supported door thickness range for smart locks?
The supported door thickness is greater than 3.5 cm.
After Purchase
Is there a warranty on the products?
All products come with a 2-year manufacturer warranty.
If I relocate, can I uninstall and reinstall it?
Yes, you can, but it is recommended that professional technicians perform the removal and reinstallation to ensure safety and performance.
Technical Support
Are there guides on how to install and set up smart door locks?
Yes, the website provides detailed video tutorials and guides for installation and setup.
What if I need technical assistance during Lockin smart lock installation?
You can contact the customer support team by phone at 1300 845 945 during business hours or by email at info@atsmartlock.com.au for technical assistance.
How often do the lock's batteries need to be replaced or charged?
This varies by model, but batteries generally last 6–12 months. The lock will provide an early warning when the battery is low.
Can I still open the door during a power outage or if my phone battery dies?
Yes. Smart locks are equipped with a mechanical key override and support a Type-C for temporary power supply.
How can I contact you?
You can contact AT Smart Lock by phone at 1300 845 945, by email at info@atsmartlock.com.au, or by visiting their office/warehouse at 1–3 Rooks Rd, Nunawading VIC 3131.